Support

Email support@shopvault.io for help with an order, your account, or anything else. Please include the email on your account and, if it's about an order, the order or listing link.

If an item never arrived, isn't as described, or arrived damaged, open the order from Orders and report the problem before the payment hold ends: until delivery is confirmed, plus 3 days after. We review the messages, listing, and tracking, then either release the payment to the seller or refund you. See Payments and payouts for the details.

• Report a listing: use "Report this listing" at the bottom of the listing page.
• Report a user: use "Report user" on their profile or in your conversation with them.
• Block a user: use "Block user" on their profile or in a conversation. Blocked users can't message you or make offers.

We review reports, remove objectionable content, and suspend accounts that break our Terms of Service.

You can change your username, display name, and password, or delete your account, from Account settings. See our Privacy Policy for what we collect and how to request your data.